Young travelers concierge

YOUNG TRAVELERS’ CONCIERGE
TERMS OF SERVICE AGREEMENT

This Agreement is entered into by and between The Reni Collective, DBA Young Travelers Concierge (YTC), and the Parent Client and Student Client, effective as of the date of acceptance, in Los Angeles County, California, USA, and shall be governed by the laws of the State of California.

We believe trust and confidence in our service begins with communication and transparency. If you have any questions about this agreement, please reach out to connect@youngtravelersconcierge.com.

Once signed, the Client agrees to the terms and conditions as set forth in this YTC Agreement (“YTCA”).

OPERATIONS

Administrative Office Hours
Monday through Friday, 9:00 am – 4:00 pm, excluding holidays.
Normal Operating Hours
Monday through Sunday, 9:00 am – 4:00 pm, excluding holidays.
Young Travelers Concierge Service is available 24 hours per day, seven days a week. However, applicable fees may be applied to task requests performed outside of normal operating hours.
Observed Holidays
New Year’s Eve, New Year’s Day, Memorial Day, Independence Day, Labor Day, Veterans Day, Thanksgiving Day, Christmas Eve, Christmas Day. A $200 fee plus
double-hour rate will be applied to task requests performed on these days.
Task Definition
A “task” in all YTC documents includes, but is not limited to, meetings, tasks, errands, organizing, virtual assistance, assignments, commissions, follow-up consultations, delivery, hosting, management, and conferences for any purpose.
YTC utilizes a task and communication management system that is accessed 40 days before the service month begins and keeps Agents, adult clients, and Student Clients connected. All communication regarding tasks will be through this system, ensuring continuity and efficiency.
Task Terms
A minimum of 24-hour notice is required for all task requests to avoid additional fees and to ensure the dedicated concierge is available to accommodate the request.
YTC or its Independent Agents have the discretion to refuse tasks or request additional staff for any reason if safety is a concern.
Contact Information
YTC’s phone number: 909-488-3631
YTC’s email: connect@youngtravelersconcierge.com

BILLING

Payments are required in full and in advance of services, with the exception of Hourly Services, which will be billed upon completion.
Up-to-date bank account or credit card information must be on file at all times.
Payments rendered are considered fully earned and non-refundable.
After-hours work is billed at one and a half times the hourly rate.
Holiday work is billed at two times the hourly rate.
Clients are awarded 10 miles of travel per day and will be billed at $0.75/mile thereafter.
Additional travel expenses, including but not limited to parking or tolls, will be billed separately and processed with the payment method on file, with customary fees applied if no alternative means of payment are provided by the Client.
Task requests that require travel begin when the concierge departs from their prior location or within a 15-mile radius (whichever is closer) and end when the task is completed. Billing time for tasks requiring travel and completed outside of the 10- mile radius will end upon return to the YTC office.

MEMBERSHIP OPTIONS AND FEES

2025/2026 College and Boarding School Membership (12 months – $2300)
This membership offers tailored concierge support aligned with the student’s schoolyear calendar. Families can visit our website for ideas on maximizing their
concierge’s assistance before, during, and after the academic journey.
2025 Summer Camp or Short-Term Programs (May 1 – September 1 – $1200)
YTC will match the camper or student with a dedicated concierge based on their needs and preferences. Families can connect with their concierge via video or phone to build a supportive relationship.
Membership fees allow YTC to devote time to learning about the Student Client and Parent Client, pairing them with the best concierge, and ensuring elite service.
Once membership is purchased, Clients have five (5) days to request a refund. On day six (6), this fee is non-refundable.
One-off requests are not accepted without current paid membership.

Additional Fees and Rates:

Hourly Rate: $30 per hour. After two hours, billing is in 15-minute increments

Flat Rate for Unpredictable Wait Times: $200 for airport transport (including check-in/out and waiting at the airport, plus mileage beyond 15 miles in each direction).

12-hour service: $600 plus two meals for concierge.
24-hour service: $750 plus three meals for concierge.
24-hour service: $1000 w/travel plus three meals for concierge

Same-Day Request Fees:

Less than 24-hour notice: $100
Less than 3-hour notice: $200

Convenience Fee: $250 for immediate execution between 10:00 pm and 5:00 am.

Hazard Fee: $250 for tasks posing a health hazard.

Purchased Items & Vendor Services: A 10% processing fee applies. Store/vendor receipts are not provided.

Returned Payment Fee: $50 per occurrence.

PAYMENT OPTIONS

Preferred payment: Bank draft (ACH). Other accepted methods: Cash and Zelle.
Other payment methods (AMEX, Discover, Mastercard, Visa) incur a 4% processing fee.
Payments must never be made directly to any concierge.

LATE PAYMENTS

Payments not received by the due date will result in work cessation.
A five-day grace period applies to unpaid invoices. After that, a 5% late fee is applied per day until the invoice is paid in full.

SCOPE OF SERVICES

Description of Services: YTC provides concierge requests, ticketed events, offcampus time, emergency contact responsibilities, and other specific offerings. Detailed service information can be found on the homepage and in an overview within the links of information and forms to prepare for the Student Client’s travels.
Limitations of Services: Services are limited to the agreed-upon scope. Any additional requests may require separate agreements or fees. YTC currently operates
and accepts memberships within California only.
Alignment with Institutional Rules: YTC services align with the rules and regulations of the Student Client’s school, camp, or program. YTC does not facilitate any actions that violate these rules.

RESPONSIBILITY AND DUTY OF CARE

Standard of Care: YTC is committed to providing a high standard of care, including reasonable supervision, adherence to all safety protocols, and compliance with local, state, and federal laws. Each Student Client is assigned a dedicated concierge who assists with logistics, well-being, and day-to-day needs while maintaining professional and ethical standards.
Emergency Situations: YTC will take reasonable measures to ensure student safety in emergencies, including natural disasters (wildfires, earthquakes), medical crises, or unforeseen disruptions. YTC facilitates communication with Parent Clients, assists with emergency services, and provides necessary support. However, circumstances beyond control (e.g., government restrictions, extreme weather, institutional policies) may limit YTC’s ability to act.
Liability Limitations: YTC is not liable for failures caused by external factors such as acts of God, government mandates, or institutional policies.

BEHAVIORAL EXPECTATIONS

Code of Conduct: The Student Client must adhere to behavior rules, including respecting staff, following safety protocols, and complying with schedules. Code of Conduct details will be provided via the forms link.
Consequences for Misbehavior: Violations may result in verbal warnings, suspension, or termination, depending on the offense and at YTC’s discretion.
Parental Responsibility: Parent Clients are responsible for ensuring their Student Client understands and agrees to abide by these rules.
Communication Protocols
Regular Updates: YTC provides regular updates to Parent Clients and Student Clients via the communication system.
Emergency Communication: YTC communicates through its system, with a secondary platform detailed in the contingency plan provided via forms.
Parental Involvement: Parent Clients must be reachable at all times for emergencies or urgent decisions.

COLLECTION AND HANDLING UNFORESEEN CIRCUMSTANCES

Authorized Contacts: Parent Clients must provide a list of authorized emergency contacts.
Collection Protocols: Emergency collection procedures will be introduced for review 30 days before the Student Client’s arrival.
Inability to Collect: If unable to collect a Student Client, YTC will notify Parent Clients and authorized contacts immediately to arrange alternatives.
Contingency Plans: After studying the client, institution, and region, YTC will introduce emergency collection procedures for review 30 days before the Student
Client’s arrival.

INSURANCE AND LIABILITY

Insurance Requirements: Parent Clients must maintain health and/or travel insurance covering the Student Client’s emergency medical needs.
Company Liability: YTC is fully bonded and insured but is not responsible for incidents beyond its control or caused by the Student Client.
Indemnification Clause: Parent Clients agree to hold YTC harmless for claims arising from their Student Client’s actions or unforeseen events.
Force Majeure Clause: YTC shall not be liable for delays or failure to perform due to acts of God, natural disasters, government actions, pandemics, or institutional
policies.

TERMINATION OF SERVICES

Parental Termination: Parent Clients may terminate services for any reason in writing. Unused membership months and prepaid hours at the time of termination are forfeited
Company Termination: YTC may terminate services if the Student Client violates behavior rules, if Parent Clients fail to meet obligations (e.g., payment,
communication), or if unforeseen circumstances make continuation impossible.
Early Transitioning Out Plan: YTC will issue a termination confirmation notice to Parent Clients and the Student Client via the communication system and email, notify the institution via email/mail of service termination (clients may waive this step), while following confidentiality protocols if services are terminated by either party.

DISPUTE RESOLUTION

Mediation and Arbitration: Disputes must first go through mediation/arbitration before legal action.
Force Majeure Clause: YTC shall not be liable for delays or failure to perform due to acts of God, natural disasters, government actions, pandemics, or institutional policies.
Governing Law: This agreement is governed by the laws of Los Angeles, California, USA.

ACKNOWLEDGMENT AND AGREEMENT

Parental Consent: Parent Clients must check a box confirming agreement to the contract terms.

Student Client’s Acknowledgment: Parent Clients must check a box confirming they have discussed YTC rules and expectations with the Student Client.